Refund policy

At PAIGO, we want you to feel confident and comfortable with every purchase. If something isn't right with your order, we're here to help.

Please read our Return & Refund Policy below to understand how returns, exchanges, and refunds work.

1. Return Period

We accept eligible return requests within 7 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed.
Be in its original condition, with all original tags and labels attached.
Be returned with its original packaging, where reasonably possible.
Include proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a return, except where otherwise required by applicable law.

2. Items Eligible for Return

You may request a return if:

You received the wrong item, size, or color.
Your item arrived damaged or defective.
The product is significantly different from its description.
You changed your mind and the item meets our return conditions.

For hygiene reasons, items that have been worn, washed, or used may not be accepted for change-of-mind returns. This does not affect your rights regarding defective or incorrectly supplied products under applicable law.

3. Non-Returnable Items

The following items may not be eligible for change-of-mind returns:

Items that have been worn, washed, or damaged after delivery.
Items with removed or missing original tags.
Items returned without the required accessories or components.
Items specifically identified as non-returnable before purchase, where permitted by applicable law.

Defective, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

4. How to Request a Return

To request a return, please follow these steps:

Contact our customer support team at [Your Customer Support Email] within 7 days of receiving your order.
Include your order number, the item you wish to return, and the reason for your request.
If your item is damaged, defective, or incorrect, please provide clear photos or videos to help us assess the issue.
Our team will review your request and provide return instructions, including the return address if applicable.
Once your return is approved, carefully package the item and send it according to the instructions provided.

Please do not send items back without contacting us first, as this may delay the return process.

5. Exchanges

If you need a different size or color, you may contact us to request an exchange.

Exchanges are subject to product availability. If the requested item is unavailable, we can discuss an alternative or a refund, as applicable.

If you received a defective or incorrect item, PAIGO will assist you with an appropriate solution in accordance with applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will generally be issued to your original payment method, where available.
We will initiate the refund within 5–10 business days after approval.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If your refund is delayed beyond this period, please contact our customer support team for assistance.

7. Return Shipping Costs

For change-of-mind returns, customers are responsible for the return shipping costs, unless otherwise required by applicable law or agreed by PAIGO.

If you receive a damaged, defective, or incorrect item, PAIGO will arrange or cover reasonable return shipping costs, as applicable.

Original shipping fees and any customs duties or import taxes may not be refundable where permitted by applicable law.

8. Damaged, Defective, or Incorrect Items

We carefully check our products before shipping. However, if your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

Our team will review your case and work with you to arrange a suitable solution, such as a replacement, exchange, or refund, in accordance with applicable law.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We can only cancel an order before it has been processed or shipped. Once an order has been shipped, it will be subject to our return policy and applicable consumer rights.

Any legally applicable cancellation rights will continue to apply.

10. International Returns

For international orders, customers should contact PAIGO before returning any item.

Return shipping arrangements, customs requirements, and delivery times may vary depending on the destination country.

Any applicable international consumer protection rights will be respected. Please contact our customer support team for assistance with international returns.

11. Policy Updates

PAIGO reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page with an updated date.

Changes will not remove any rights that customers have already acquired under applicable law.